When a client rings for an appointment, I ask them their name and address, telephone number and email address. If it is a new client, I ask if they have any massages before. I briefly ask them if they have any medical conditions that may contraindicate massage, e.g. deep vein thrombosis. If I have any doubt regarding the suitability of massage for the client, I ask them to contact their health professional first and get written consent for a massage.
I ask the client what the reason for wanting a massage is, i.e. just for relaxation or for treatment of a certain condition, e.g. sore neck or a sports injury. Based on the information given, I indicate the length of time that needs to be booked for the appointment (15 minutes longer for a first appointment in order to complete client details form) and proceed to give the client options with regards to times and days available.
Once an appointment has been confirmed, I contact the client either by email or text the day before to remind them of their appointment time.
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